WAVE COOKIES POLICY - V1.3 - Mar 30th, 2023
We will do our best to help you understand how cookies work, and follow the best practices to protect your rights in compliance with the ePrivacy Directive of 12 July 2002 and French law on the protection of personal data (article 82 of Law n° 78-17 of 6 January 1978 relating to information technology, files and liberties). In case of doubt or question, we are always one email away at dpo@wave.ai.
1 • What is a cookie?
A cookie is a small file stored by a server in your computer terminal, tablet, phone, or browser memory when you use a website or an application.
The cookie can be reused on a future visit to the same website or application but cannot be read by any other website than the one that created it. Most cookies are only valid for the time of one visit.
Cookies have multiple purposes. For instance, they help personalize the pages displayed, store various technical data allowing general control of access to the website, memorize your customer ID or the contents of a shopping basket.
Cookies may be used for advertising purposes. We don’t use them this way currently.
2 • What do we use cookies for?
We use cookies and other services:
- to operate the website;
- for user authentication;
- for registration of data provided by users;
- to compile visit statistics ;
- to analyse traffic on our website.
3 • How and why do we seek your consent?
Whether or not your consent is required depends on the type of cookie:
• cookies exempt from consent (technical cookies): in accordance with the recommendations of the Commission Nationale de l'Informatique et des Libertés (CNIL), certain cookies, announced by a banner when you first connect to the website, are exempt from prior collection of your consent insofar as they are strictly necessary for the operation of the website or have the sole purpose of enabling or facilitating communication by electronic means;
• cookies requiring prior collection of your consent (advertising cookies): this requirement concerns cookies issued by third parties and which are qualified as "persistent" insofar as they remain in your terminal until their deletion or expiry date.
When you open the website, a window specific to cookies allows you to accept or refuse the collection of the different types of cookies used.
You have the option to "accept all", "reject all" or to customize your choices by type of cookie.
You can change your choices and withdraw your consent at any time from the website.
This agreement is valid for a period of six (6) months from the first deposit in your device. Once this period has passed, consent will be requested again for the use of these cookies.
4 • How long do we keep your data?
The storage period of the information recorded by the cookies may not exceed thirteen (13) months.
5 • What kind of cookies do we use?
We use the following cookies type:
- Essential cookies are necessary for the proper functioning of our websites and solutions, for example by keeping track of your connection to your account or by allowing the navigation context to be preserved when you change pages, if you leave our site temporarily, to allow you to communicate with us or to make it possible for our solution to use third parties’ services that rely on such essential cookies.
- Statistical cookies allow us to better understand the use made of our websites or solutions, what pages are most viewed, how do people find us, etc. These cookies and trackers are essential for us in particular so that we can provide solutions always better suited to the expectations of our customers and our visitors. We are only interested in looking at aggregations of this data.
- Functionality cookies are useful for an optimized and more ergonomic navigation of our websites and solutions, for example by retaining some of your preferences (language or currency preference in particular) as you defined them during a previous visit to our sites or to allow faster display of our pages.
The table below gives you an overview of the third-party cookies we are using:
| Third Party | Domain | Class | Max retention period |
|---|---|---|---|
| Auth0 | .wave.ai | Essential | 1 day |
| Google Analytics | .wave.ai | Statistical | 1 year |
| Meta | .wave.ai | Statistical | 1 month |
| Meta | .facebook.com | Statistical | 1 year |
| Pipedrive | .pipedrive.com | Functionality | 1 year |
| Calendly | .calendly.com | Functionality | 1 year |
To be legally compliant with the French authorities (CNIL) we are in the process of removing the Google Analytics cookie to replace it with an approved web audience tracking solution.
6 • Your rights
You are fully free to accept or refuse each type of cookie independently. Your consent may be withdrawn at any time.
Your consent is valid for a period of six months from the first deposit in your device. Once this period has passed, consent will be requested again for the use of these cookies.
Thanks to your browsers’ settings, you can remove all cookies from your device.
| Browser | Settings |
|---|---|
| Google Chrome | To control how Chrome handles cookies and tracking: • click on “Settings”. Under the heading “Privacy and security”: • click on “Cookies and other site data”. |
| Mozilla Firefox | Click the Menu button, select: • “Options”; • the “Privacy & Security” panel. Under the heading “Send websites a "Do Not Track" signal that you don't want to be tracked”, choose “Always”. |
| Microsoft Internet Explorer | In the Settings select: • “Internet Options”; • “Confidentiality”; Then click on the “Advanced” button. |
To find information relating to other browsers, please visit these browsers developer's websites.
You can also find a few tips to limit the traces of your browsing on Chrome, Firefox and Internet Explorer on the website of the French supervising authority Commission nationale de l'informatique et des libertés ("CNIL").
The deletion of cookies could unfortunately alter the normal functioning and reduce availability of our website. We cannot be held responsible for these malfunctions.